Please note that during this time some amenities will remain closed including, water slides, hot tubs, game rooms, fitness centers, restaurants/bars, etc. Before travel, please check and ensure you understand the regulations applicable to you based on your location, destination, and party, if applicable.
Mandatory mask policy: All team members are required to wear face masks. Masks are recommended unless fully vaccinated or otherwise stated by the government mandate.
- 24-hour Front Desk
- Check-in Day: Any day
- Check-in: 4 p.m.
- Check-out: 10 a.m.
- Express Checkout
Prior to Checking In: Front Desk operates 24 hours a day. Please contact the resort for any special needs or requests at 1.760.866.1800. Our friendly team members will be happy to assist you.
- Non-smoking resort - all guest suites are non-smoking
- Please note that every attempt will be made to accommodate requests for suite location and early arrivals; however, these requests are based on availability and occupancy. Unfortunately, the resort is unable to guarantee room location.
- Minimum age requirement for check-in is 18 years of age.
- Pets are not permitted. This is strictly enforced, with the exception of working Service Animals as defined by the ADA. Certified Support and Therapy Animals are not allowed.
- Please note: Two-bedroom units have one bathroom.
- Only one vehicle per accommodation may be parked on property. Additional vehicles must park off-site. Parking garages have a maximum height of 6 feet. All SUVs, vans and high profile vehicles are required to use perimeter parking.
- We encourage you to reserve your Day Spa appointments prior to arrival by calling 1.760.866.1800 x5055. Click here to view a full menu of spa services.
When Checking In:
- Hotel Guests and Exchange Reservations: At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made, credit card for $200 security deposit and a nightly $29.95 plus tax resort fee will be required (cash is not an acceptable form of deposit). Resort Fee includes WiFi, access to underground parking (on availability), pools, sauna and waterslides, Fitness Center, billiards, sport court, business center computer/internet and boarding pass printing.
- A resort fee of $29.95 plus tax per night will be added to the reservation if the owner or member of THE Club® is checking in on a rental reservation.
- General Manager: Alison Wickerham
- Phone: 760-866-1800
- Address: 2800 S. Palm Canyon Dr. Palm Springs, CA 92264
- Rental Email: Hotel.Reservations@diamondresorts.com