Following government guidelines, our waterslides are closed until further notice & we will be implementing strict social distancing measures and encouraging guests to remain at least six feet from other groups when using other amenities, such as the pool, basketball courts, spas, fitness center, business center, and restaurant. Signs will be posted to make guests aware of reduced occupancy numbers and to remind everyone to practice social distancing in all common areas of the resort. For the safety of our guests, we will not allow any oversized floaties/floatation devices in the pool once we reopen. We will, however, allow arm floaties and minor size floaties for toddlers and small children.
Mandatory mask policy: All team members & guests indoors at the Palm Canyon Resort are required to wear face masks. Anyone who refuses to wear a mask, after being asked, will be directed to leave the property.
The resort will not honor refunds or compensation due to limited amenities and closures during your stay.
Resort Closures as of Friday, October 23, 2020
- Fitness Center
- Basketball Court
- Hot tubs
- Water Slides
- 24-hour Front Desk
- Check-in Day: Any day
- Check-in: 4 p.m.
- Check-out: 10 a.m.
- Express Checkout
Prior to Checking In: Front Desk operates 24 hours a day. Please contact the resort for any special needs or requests at 1.760.866.1800. Our friendly team members will be happy to assist you.
- Non-smoking resort - all guest suites are non-smoking
- Please note that every attempt will be made to accommodate requests for suite location and early arrivals; however, these requests are based on availability and occupancy. Unfortunately, the resort is unable to guarantee room location.
- Minimum age requirement for check-in is 18 years of age.
- Pets are not permitted and policy is strictly enforced, with the exception of service animals.
- Please note: Two-bedroom units have one bathroom.
- Only one vehicle per accommodation may be parked on property. Additional vehicles must park off-site. Parking garages have a maximum height of 6 feet. All SUVs, vans and high profile vehicles are required to use perimeter parking.
- We encourage you to reserve your Day Spa appointments prior to arrival by calling 1.760.866.1800 x5055. Click here to view a full menu of spa services.
When Checking In:
- Hotel Guests and Exchange Reservations: At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made, credit card for $300 security deposit and a nightly $29.95 plus tax resort fee will be required (cash is not an acceptable form of deposit). Resort Fee includes WiFi, access to underground parking (on availability), pools, sauna and waterslides, Fitness Center, billiards, sport court, business center computer/internet and boarding pass printing.
- A resort fee of $29.95 plus tax per night will be added to the reservation if the owner or member of THE Club® is checking in on a rental reservation.
- General Manager: Alison Wickerham
- Phone: 760-866-1800
- Address: 2800 S. Palm Canyon Dr. Palm Springs, CA 92264
- Rental Email: Hotel.Reservations@diamondresorts.com