Contact Us

Explore the sights and scenes of an eclectic town tucked in the heart of Southern California. If you have any questions about the resort or would like more information, please get in touch.

Phone & Email

Resort: +1 760-866-1800
Reservations: +1 800-438-2929
Hotel.Reservations@hgv.com

Address

2800 South Palm Canyon Drive
Palm Springs, California, 92264
United States

Arrival Time

Check-in
4:00 PM

Check-out
10:00 AM

Map

Directions

Hotel Policies

Need to Know

  • Minimum age requirement for check-in is 18 years of age.

  • At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made.

  • Please contact the resort prior to arrival if you anticipate your arrival time would be later than midnight (resort local time). Arrivals after midnight may be subject to cancellation.

  • Please note that every attempt will be made to accommodate requests for suite location and early arrivals; however, these requests are based on availability and occupancy. Unfortunately, the resort is unable to guarantee room location.

  • Front Desk operates 24 hours a day. Please contact the resort for any special needs or requests at 760.866.1800. Our friendly team members will be happy to assist you.

  • Please note: Two bedroom units have one bathroom.

  • Please note that the daily pool access wristbands will only be issued to registered guests. Maximum room occupancy will be strictly enforced: 1BR-4 guests, 2BR-6 guests (Memorial Day to Labor Day Only).

  • We encourage you to reserve your Day Spa appointments prior to arrival by calling 760.866.1800 x5055. To view a full menu of spa services, see the Services & Amenities page.

Fees and Charges

  • A credit card for a $200 security deposit and a daily $29.95 plus tax resort fee will also be required (cash is not an acceptable form of deposit).

  • Resort Fee includes non-fee based activities, basketball court access, business center, fitness center, hot tub access, complimentary on-site laundry, local/toll-free calls, pool access, self-parking and Wi-Fi.

Parking

  • Only one vehicle per accommodation may be parked on property. Additional vehicles must park off-site. Parking garages have a maximum height of 6 feet. All SUVs, vans and high profile vehicles are required to use perimeter parking.

Pets

  • Pets are not permitted. This is strictly enforced, with the exception of working Service Animals as defined by the ADA. Certified Support and Therapy Animals are not allowed.

Smoking

  • All guest suites are non-smoking. Smoking products of any kind, including, but not limited to, any electronic smoking devices, are not permitted. Please understand that you will be charged a cleaning fine of $500 as a result of any damage caused by smoking inside guest suites.